Front of House Assistant – Frame London

We are looking for an enthusiastic and highly organised individual to join our team as a Front of House (FOH) Assistant. The role will be required to act as an administrative assistant to our Front of House department, working part time, up to 24 hours per week You will assist with FRAME London’s administration, organisation and other tasks relating to our FOH department. Where necessary, you will liaise with walk-in enquiries, telephone calls and mail-outs, as well as helping with receipt of deliveries and organising customer collections. You will assist with the standardisation of project sheets, data inputting (in our framing software) and any general administration tasks. You will also be required to undertake weekly general tasks, such as packing artworks, making folders and corners for storage, and filing of jobsheets and invoices. In addition, you will be supporting the FOH team to organise all framing samples, which will include labelling physical samples, inputting related information into our framing software and ensuring all samples are stored correctly and neatly organised. While in the role you will be introduced and trained in elements such as industry standards, art handling, conservation framing techniques and framing concepts and design.

Principles that guide us:

Community — Family, Artists & Makers We’re a family-run business that started in 2014. Based in the heart of Hackney, our team is made up of highly skilled craftspeople who are either artists themselves, or have a history in the museum and heritage sector. Inspiration comes in lots of different ways at Frame – and we have grown our business through imagination, collaboration and the continued support from our local community of artists, galleries and friends.

Bespoke Service At the heart of our studio is the relationship between the client and our brilliant team of artists and technicians. From designing, cutting and sanding to joining, staining and fitting — we offer a bespoke service where every detail is considered. Above all, no matter what size our client’s project is, our process is simple, approachable and tailored to their needs.

Exceptional Quality & Craftsmanship We believe in exceptional quality and fine craftsmanship. From well-loved traditional materials to inventive contemporary methods — we aspire to make frames that are beautiful and completely unique. All of our materials are environmentally sustainable and sourced with consideration. We’re proud to have long established relationships with the best paper, metal and wood suppliers in the UK.

Preservation & Care: We’re committed to conservation framing for the museum, gallery and home. We specialise in the highest quality museum-standard framing techniques, which means that our client’s artwork will be beautifully preserved for years to come.

Key Responsibilities [in order of priority]:

To liaise with Lead Design Consultant and other Management where required, to ensure FOH tasks are met, including an awareness of additional tasks required to support the workflow of technicians during the working week.

Assisting Lead Design Consultant with all administrative tasks in order to improve processes and efficiency

Registrarial duties, as specified by the FOH/Management team, but including the following:

Note taking for meetings

Assisting with packaging and storage of artworks and frames for storage and transportation

Filing of invoices and administrative paperwork

Updating framing software, adding location codes, stock levels and collections.

Data inputting into project spreadsheets, adding photos, measurements, locations etc.

Contacting suppliers for pricing information, ordering and liaising with couriers and art movers to arrange the safe travel of artwork

Fabrication of artwork folders, corners and boxes where required.

Organisation, labelling and cleaning of physical frame samples.

Checking sizing of frames.

Bi-annual stocktake of art. Ordering of materials as required.

To maintain a responsible attitude to the work in hand and at all times to act as a representative of FRAME London.

What are the main work pressures and challenges?:

FRAME London is consistently expanding and developing, therefore the ability to prioritise, innovate and holding excellent time-management skills are essential to this role.

Key Dimensions [eg number of staff directly managed, budget responsibilities, specific authority levels, types of decisions taken etc]:

Teamwork is essential. Some aspects of the job, however, require individual work, involving personal initiative and self-motivation. No members of staff are directly managed by this post, but it is essential that the holder can liaise effectively with several different areas of the business, often simultaneously.

What changes are likely to occur in the next two years to this job?

This role has the potential to increase in required working days.